1) Do you use truck-mounted or portable equipment?
We use truck-mounted equipment with high heat capabilities, which allows us to use less detergents when cleaning and limits the possibility of resoiling. Hot water also evaporates quicker which decreases drying time.
2) How long have you been in business?
We have been in business since 1996, and have a spotless record with the Better Business Bureau.
3) Are you a local business owner?
Yes, we are proud members of the Canton and North Canton Chamber of Commerce, Building Industry Assoc. of Stark County and the SCRT (Society of Cleaning and Restoration Technicians.)
4) What should I do before you come to clean?
Vacuum all carpets. You may ask, why?
Vacuuming is the single most important day to day procedure you can do to extend the life of your carpet. The dirt and grit, if left in the carpet will scratch the individual fibers and cause it to hold more dirt, thus giving your carpet a dirty, unclean or worn appearance.
Remove some of the small breakables, or anything to be moved that has breakables inside of it. Please leave large furniture in it's original location, and move floor lamps, magazine racks, end tables, coffee tables and dining room chairs to an area we are not cleaning.
Think of anything else we can clean while we are there such as rugs, frequently used furniture, spare rooms etc. Please bring our attention to any specific areas of concern, including areas that you feel may need deodorizing.
And finally, just relax!
Your dealing with a company that has your best interests in mind. We have been cleaning in the Stark County area since 1996 and our record speaks for itself. We are a family run business that has made a reputation of being on time, courteous, detail oriented and above all fair. We really do appreciate your business.
5) Will you explain your cleaning procedure?
We start by pre-treating all areas of concern, then as we are cleaning we will spot treat areas that don't easily clean up. During the process we will move furniture and put blocks or pads under the legs to protect the carpet from staining. Last we will groom the carpet with a carpet rake to help your carpet dry faster and look as new as possible.
6) Is my satisfaction guaranteed?
If you are not happy with the cleaning, or have a particular concern about what we have just cleaned, just call us and we will come back out and redo the areas you requested. If after re-cleaning you are still not satisfied let us know and we will refund your money for the area, with no hard feelings.
7) Spots Vs. Stains?
Spots are usually temporary in nature and can be removed by general steam cleaning. Stains on the other hand can be permanent or possibly can be removed with specialized procedures that take extra time.
8) How often should I clean my carpets?
This will vary from home to home, but a good rule of thumb would be every 12 to 18 months. Check your warranty on new carpet to make sure you follow the times recommended by the manufacturer, so you do not void your warranty. Most people have some form of allergies, and one of the best ways to reduce them is to keep your carpet well maintained. Vacuuming on a regular basis and having your carpet professionally steam cleaned are two of the most effective ways.
9) Should I clean my mattress?
Yes, dust mites feed off of your dead skins cells and relieve themselves on your mattress. For some people this is not a major concern, but for people with allergies, asthma, or other breathing problems this by-product of dust mites can cause potentially dangerous side effects. Mattresses should be cleaned once every 6 months to kill and remove the contaminants.
10) What should I do in case of a water emergency before you arrive?
Turn off water source, remove any valuables, cardboard boxes, or papers that can or have gotten wet. Put your furniture up on blocks to keep from causing severe water damage. Call a company that can come in and extract the water, and remove padding if needed. Don't wait 3 days to see if it dries on its own, the sooner it dries the better chance you have to avoid carpet delamination, mold and mildew. If the water is black water(sewer water) then call a certified professional to handle the source, and be sure to call your insurance agent.
11) Once my carpets are cleaned, what else can I do to maintain them?
We always recommend that you apply Fabric Protector to your carpets. Fabric protector can best be described as the wax that you put on your car to protect it's finish. It will help to reduce the scratching of fibers in your carpet, that when scratched hold more dirt and grit that prevents light from reflecting through the carpet, thus causing the carpet to look dull and have a worn appearance, that's why vacuuming is so important to keep your carpet looking new. Fabric Protector will also help in the repelling of liquids that have a tendency to stain your carpet if left unattended to long. All in all we highly recommend that you re-apply fabric protector to all your traffic areas after each cleaning due to the fact that it does wear off over time.